Paul Adams is the head of Product Design at Intercom. He previously worked as global head of Brand Design at Facebook, and prior to joining Facebook had led social research at Google, playing a major role in building Google+. Paul’s other past experiences include working as a user experience consultant at Flow, leading research and design projects for clients including the BBC, The Guardian, Vodafone, and the UK Government. Before Flow, he worked as an industrial designer at Dyson, and also worked designing car interiors at Faurecia.

Paul’s work has been featured in The Wall Street Journal, Fast Company, AdWeek and other leading publications. In 2011, Fortune magazine described Paul as “one of Silicon Valley’s most wanted,” and his presentation on the next evolution of social networks, “The Real Life Social Network,” is one of the most viewed and downloaded presentations ever published on the web. He currently writes for the popular blog ThinkOutsideIn.com.

He holds a Master of Science degree in interactive media and a Bachelor of Design in industrial design from the University of Limerick. Paul was born in Sligo and grew up in Swords, Co. Dublin.